Your contract with Fred. Olsen Cruise Lines
These Terms and Conditions are correct as at the date of publication of this
Brochure. Your booking will be subject to the most up-to-date version, which
can be found at www.fredolsencruises.com/Terms-and-Conditions
Any booking for a Fred. Olsen Cruise Lines Ltd. (“FOCL”)
cruise holiday is accepted subject to the passenger terms
and conditions (“Conditions”) that are in force at the
time that you make your Booking*, as displayed on the
FOCL Website*: www.fredolsencruises.com/Terms-and-
Conditions. You must read them carefully and inform
FOCL by emailing email@example.com
directly if, prior to making a Booking or at any time before
your Holiday*, you have any questions or doubts over your
ability to fully comply with the Conditions.
Please note that where an FOCL cruise is sold by another
Tour Operator*, the terms and conditions of your contract
with that Tour Operator apply to the whole Holiday, unless
such terms are expressly amended or excluded by FOCL.
However, in such circumstances we will allow you to
embark and will carry you on our vessel on the basis that
you agree that the Conditions in clauses 2.7 to 2.9, 2.12,
3.6 to 3.10, 5.1 to 5.5, 8 to 13, 15.5, 15.6, 16 to 18, 20, 21 and
23** will apply as shipboard rules.
*each as defined below
**clauses 3.9 and 21 apply to River Cruises only
DEFINITION AND INTERPRETATION
“Anchor Fare/Saver Fare” means a cruise ticket marketed
at a lower price to the Freedom Fare, subject to certain
conditions such as automatic cabin allocation in any
part of the ship and restricted refund and amendment
entitlement. See FOCL Website for more details:
“Booking” means the Passenger’s booking of a Holiday,
accepted by FOCL in accordance with clause 2.
“Booking Fee” means a charge added to the Booking by
FOCL for booking the Holiday.
“Cabin” means a cabin or room on-board a vessel.
“Convention” means any Convention referred to at clause
9.1 below; the Strasbourg Convention and any other
Convention that might apply from time to time, either by
force of law or in accordance with these Conditions.
“Departure Date” means day one of the Holiday as notified
to the Passenger at the time of Booking.
“Enjoyment Promise” has the meaning set out on
the FOCL Website: www.fredolsencruises.com/fredsenjoyment
“Fly-Cruise” means a Holiday (as defined below) which
comprises of a cruise and a flight booked on your behalf as
a package offered by FOCL.
“FOCL Website” means www.fredolsencruises.com
“Force Majeure Event” means an unusual and unforeseeable
event outside the control of FOCL and includes but is not
limited to war, threat of war, piracy or threat of piracy, riots,
civil disturbances, terrorist activity and its consequences,
industrial disputes, natural and nuclear disasters, fire,
epidemics, health risks and pandemics including but not
limited to incidents of infectious or other diseases, illnesses
or medical issues, unavoidable and unforeseeable technical
problems with transport for reasons beyond FOCL’s control
or that of any suppliers of FOCL, deviation at sea in response
to a distress call or other emergency, closed or congested
airports or ports, adverse weather conditions or adverse sea
states, unusually high or low tides or river levels, failure of
power supplies, suicide or attempted suicide on board or a
Passenger’s deliberate exposure of itself, others or the vessel
to unnecessary danger (except in an attempt to save human
life) or the consequences of participating in an unusual or
“Freedom Fare” means a cruise ticket marketed with
benefits such as advance booking of chosen cabin and
restaurant reservations, greater flexibility to transfer your
Holiday and other on-board benefits. See FOCL Website
for more details: https://www.fredolsencruises.com/faqs/
“Group Booking” means a Booking entered into by
one Passenger on behalf of itself and a number of
“Holiday” means any FOCL holiday offered from time to
time, including flights for any Fly-Cruise, but excluding any
excursions, tours and other extras unless they are expressly
stated to form part of the Holiday.
“Long Cruise” means a cruise of 28 days or longer.
“Organiser” means any person who organises packages and
markets and / or offers them for sale, whether directly or
through a retailer and whether acting as agent or principal.
“Package Travel Legislation” means the Package Travel
Directive 2015, the Package Travel and Linked Travel
Regulations 2018 and any other national or international
legislation that may apply to the supply of the Products and/
or the Bookings from time to time.
“Passenger(s)” and/or “you” means a person who has
entered into a Booking with FOCL for the supply of a Holiday
and includes any specified person who will be participating
in the Holiday.
“Price” means the price of the Holiday as communicated at
the time of the Booking, plus any additional sums payable
due in accordance with these Conditions.
“River Cruise” means a cruise, or part of a cruise, on any
waterway (as defined in the Strasbourg Convention).
“Shuttle Transport Services” means any form of transport
offered to Passengers provided by a third party for transiting
to a vessel or around a port or other terminal.
“Special Offers” means Anchor Fares/Saver Fares, 2 for 1
offers, BOGOF deals, Special Saver Fares and any other
special offers or marketing incentives offered by FOCL from
time to time.
“Strasbourg Convention” means the Strasbourg
Convention of 2012 on the Limitation of Liability in Inland
“Third Party Services” means services provided by third
party suppliers such as organised tours, Shuttle Transport
Services, excursions or other programmes, which do not
form part of the Booking.
“Third Party Service Provider” means a provider of Third
Party Services, engaged by FOCL acting as agent only.
“Tour Operator” means a person that markets and resells
Holidays (or any component thereof) as a principal.
(a) a person includes a natural person, corporate or
unincorporated body (whether or not having separate legal
(b) a reference to a party includes its personal representatives,
successors or permitted assigns;
(c) a reference to a statute or statutory provision:
(i) is a reference to such statute or statutory provision as
amended or re-enacted; and
(ii) includes any subordinate legislation made under that
statute or statutory provision, as amended or re-enacted;
(d) a reference to “writing” or “written” includes emails.
1. HOW TO BOOK
1.1 A Booking can be made via your travel agent or directly
1.1.1 by telephone: 0800 0355105 (or 0800 0355 260 for
River Cruises); or
1.1.2 through the FOCL Website: www.fredolsencruises.com.
1.2 Prior to making a Booking you must ensure that you have
read and are prepared to accept these Conditions, and have
available the information required to make the Booking in
compliance with these Conditions.
1.3 The Passenger responsible for concluding a Booking
with FOCL warrants that they are of at least 18 years of age
on the date of the Booking.
2. THE BOOKING
2.1 A binding contract will be concluded between you and
FOCL only when FOCL confirms acceptance of the Booking.
The Booking constitutes the entire agreement between FOCL
and the Passenger and, unless otherwise stated in these
Conditions, supersedes all other agreements, oral or written.
2.2 You must pay any sum due to FOCL at the time the
Booking is made, including any Booking Fee notified to you
at the time of making the Booking. Where a sum is overdue
for payment in accordance with these Conditions, FOCL
will have no obligations to supply a Holiday or any other
service forming part of the Booking until all amounts have
been paid up to date. FOCL may also cancel the Booking.
Such cancellation will be treated as a cancellation by you, in
accordance with clause 6.
2.3 These Conditions, which incorporate the terms of the
Privacy Notices (see clause 23), apply to you and every other
Passenger partaking in the Holiday. You warrant that you
have the authority to make the Booking on behalf of any
Passengers named in your Booking.
2.4 All employees, servants (including medical staff), agents
and subcontractors, the owner and operator of the vessel
and any other party involved in the supply of services in
connection with a Booking shall have the benefit of all
rights, exemptions and limitations in these Conditions. In no
circumstances will the total liability of such parties to you
exceed that of FOCL’s liability to you under the Booking.
2.5 The Passengers under a Booking can only be altered
in strict accordance with these Conditions and/or the
Package Travel Legislation. In addition the Holiday cannot
subsequently be amended or transferred to a lower priced
deal or Holiday other than as set out in these Conditions.
Bookings must be accepted directly by FOCL and cannot be
accepted by any third party.
2.6 FOCL reserves the right to refuse to accept any Booking
even if the deposit and the full balance of the Price have
been paid by you to FOCL or any third party.
2.7 Children under 2 years of age at the Date of Departure
will not be allowed to embark on any cruise where the vessel
will undertake a major ocean crossing of 72 hours or longer.
Passengers are responsible for ensuring that any children in
their care during a cruise are fit and eligible to travel and
children on-board vessels remain entirely the responsibility
of their parent(s) or guardian(s).
2.8 If you are travelling with children under the 18 where
you are not their parent(s) or guardian(s) then a letter will be
required from their parent(s) or guardian(s) to confirm you
are authorised to take them out of the UK (or their home
country) and authorised to act with full parental authority in
the case of an emergency.
2.9 Children less than 6 months old and women who will
be more than 24 weeks pregnant at the end of the Holiday
are not permitted to travel. It is recommended that medical
advice is sought prior to Booking for children aged between
6 and 12 months.
2.10 FOCL is a bonded tour operator with ABTA Limited
(No. W0637) meaning that when you buy a Holiday that
does not include a flight, protection is provided by way of
a bond held by ABTA Limited. ABTA and ABTA members
help holidaymakers to get the most from their travel and
assist them when things do not go according to plan. We
are obliged to maintain a high standard of service to you
by ABTA’s Code of Conduct. For further information about
ABTA, the Code of Conduct and the arbitration scheme
available to you if you have a complaint, contact ABTA, 30
Park Street, London, SE1 9EQ, tel: 0203 117 0500 or www.
2.11 In respect of a Holiday that includes a flight, FOCL holds
an Air Travel Organiser’s Licence issued by the Civil Aviation
Authority (the “CAA”) (ATOL No. 5016) and as such, FOCL is
a member of the ATOL Scheme. All the flights and flightinclusive
Holidays sold by FOCL that are subject to these
Conditions are financially protected by the ATOL Scheme.
When a Passenger pays for a flight or flight-inclusive
Holiday, they will be provided with an ATOL certificate. If
they are not provided with one, they are entitled to ask for
one and one shall be provided. The Passenger should check
the ATOL certificate to ensure that everything they booked
(flights, hotels and other services) is listed on it. The ATOL
certificate also lists what is financially protected under the
terms of the ATOL Scheme and where the Passenger can
get information on what this means and who to contact if
something goes wrong. Further information on the ATOL
certificate not contained in these terms and conditions can
be found at www.atol.org.uk/ATOLCertificate / +44(0)333
103 6350 / 45-59 Kingsway, London, WC2B 6TE.
2.12 For the avoidance of doubt, any additional products
that are not FOCL products, whether supplied by an agent
or Tour Operator or purchased from a third party directly,
are not covered under FOCL’s ABTA bond or FOCL’s ATOL
licence. FOCL excludes liability to the Passenger in respect
of such additional products to the greatest extent permitted
2.13 FOCL, or the suppliers identified on the Passenger’s
ATOL certificate, will provide the Passenger with the services
listed on the ATOL certificate (or suitable alternatives).
In some cases, where neither FOCL nor the supplier are
able to do so for reasons of insolvency, an alternative
ATOL holder may provide the Passenger with the services
they have bought or a suitable alternative (at no extra cost
to the Passenger). The Passenger agrees that in those
circumstances the alternative ATOL holder will perform
those obligations and the Passenger will pay any sums
outstanding as part of their Booking to the alternative ATOL
holder. However, the Passenger also agrees, that in some
cases it will not be possible to appoint an alternative ATOL
holder, in which case the Passenger will be entitled to make
For more information, visit fredolsencruises.com, see your travel agent or call 0800 0355 122