All wheelchairs/scooters must be advised at the time of booking.
Failure to do so may result in refusal at check-in. All wheelchairs/
scooters must be presented at check-in and not passed to the
luggage handlers with your room luggage.
At time of booking, you will be asked to confirm that all persons
are able to safely negotiate a stepped gangway (excluding fully
confined guests) and can move around the vessel in a safe and
secure manner at all times. Guests that are unable to comply with
this requirement will be unable to travel, and failure to comply with
this policy could lead to the loss of the cruise holiday and a total
loss of all monies paid.
Only those rooms indicated as adapted for wheelchair use have
private facilities for wheelchair users. Equally, guests bringing
scooters on board may be restricted to what rooms they can book.
While there are four adapted rooms on Braemar, the turning circle
into the bathroom from the living area is limited and requires the
assistance of the able-bodied companion. We therefore do not
recommend the adapted rooms on Braemar to guests who are
fully reliant on a wheelchair. Please note that the Sun Decks on
Braemar, Boudicca and Black Watch are not served by a guest lift.
Guests will need to climb steps to access the Sun Deck.
Furthermore, unless able to board a coach unaided, it will not be
possible for guests to participate in the organised Shore Tours
programme. However, our Shore Tours Department may be able
to arrange private tours with the use of adapted vehicles.
We politely refer you to the ‘Tender Services’ section of this
Gazetteer as well as further useful information on our website
relating to disability/reduced mobility.
We know that many of you would like friends and family to join
you on board prior to sailing but, for security reasons, no visitors
are allowed beyond Security, either in the UK or abroad. To ensure
the comfort and safety of all guests, we reserve the right to
disembark anyone failing to comply with our on board policies.
Some ports will require guests to go ashore by tender, with access
Balcony Room, Braemar
down the steps of a gangway. There are 25 steps from the ship to
the tender on all vessels (except Braemar where there is a
maximum of seven). Please ask about your particular cruise at the
time of booking. On safety grounds, wheelchair-bound guests or
those requiring more than minimal assistance to board/alight a
tender will be prevented from going ashore on these occasions.
Smoking and electronic cigarettes on board
Smoking, including electronic cigarettes, is not permitted in any
inside deck area. Smoking is only permitted on designated open
deck locations and room balconies, except for Terrace Balconies
(grades TS, TC and TK).
Single guests need never be alone on board as Fred. Olsen has the
reputation of operating the friendliest cruise ships afloat. The staff
will be waiting to greet you from the moment you arrive, and
special activities will be arranged throughout the cruise to give you
the opportunity to meet with fellow single travellers if you wish.
What’s more, Dance Hosts are on hand on all cruises to make sure
single guests never go too long without a dance partner.
Children on board
If you are travelling overseas with children under the age of 16 for
whom you are not the parent or legal guardian, it is a legal
requirement that you obtain the written consent of the parent/
legal guardian and produce this upon request when checking in at
the port/airport. Failure to produce this documentation may result
in refusal of passage. Unfortunately, we regret we are unable to
accept infants less than six months of age.
Special occasions (including renewals of vows)
If you are celebrating a special occasion during your cruise we
would be delighted to make it even more memorable. Any guest
celebrating a birthday during a Fred. Olsen cruise will
automatically be presented with a birthday cake at dinner in the
formal restaurants. Should you be celebrating a landmark
anniversary or birthday, we will even provide a fantastic package
with our compliments*. In addition we offer a range of other
Celebration Packages, including Renewal of Vows, which may be
purchased in advance.
To find out more about Celebration Packages, please see pages
24-25 or call our Guest Services Department on 0800 0355 145.
*Complimentary celebration packages include Cava and not Champagne. Canapés are
not included in the complimentary Anniversary package.
Life on board
Accommodation on board is outlined in the Deck Plans (see pages
250-257) and on our website. We would be grateful if you would
note that, with the general exception of suites and rooms on
Braemar, Boudicca and Balmoral, there are very few double-bedded
rooms available. Please ask at the time of booking. In addition to the
facilities mentioned in room descriptions, all grades of Suite enjoy
extra benefits as part of the ‘Suite Dreams’ package. Please check
Subject to availability at the time of booking we can guarantee your
preferred dining option of either first (6.15pm) or second (8.30pm)
sitting (guests booked on an ‘Anchor Fare/Saver Fare’ basis will need
to pay a nominal supplement to secure their preferred dining in
advance of sailing). Table size will remain on a request only basis.
When you arrive on board you will find a Restaurant Seating Card in
your room, which will advise you of your table number and dining
time. This will be your allocated table for the duration of your cruise.
For more information, visit fredolsencruises.com, see your travel agent or call 0800 0355 122