5.5.4 The award voucher issued must be sent to the
Oceans Executive for redemption.
5.5.5 The prize cannot be exchanged for cash.
5.5.6 This award will not be given to anyone booked
as a supernumerary or prize-winner.
5.6 Complimentary refreshments at embarkation ports
5.6.1 For Dover and Southampton departures, Gold
members and above may claim complimentary tea,
coffee and soft drinks at the bar/cafe in the Cruise
Terminal. This benefit entitles you to one free drink
per member. To claim, you must exchange the drink
coupon issued at check-in.
5.7 Confirmed table number for dinner
5.7.1 Dinner table requests can be made by Diamond
Elite members and are subject to availability of meal
times and restaurant at the time of booking. Specific
table numbers will be allocated on a first-come, firstserved
basis. Table number requests must be added
to your booking at least one week prior to departure.
5.8 Free bag of laundry – Wash and Fold service
5.8.1 The Free laundry service is for Diamond Elite
members. One voucher will be given per member,
per cruise. To claim this benefit, the voucher must be
redeemed at Guest Services on board.
5.9 Streamlined embarkation in UK ports
5.9.1 Streamlined embarkation is for Diamond Elite
members, at UK departure ports. A designated
Diamond Elite check-in desk will be available as soon as
check-in opens. Diamond Elite guests will be invited to
check-in at any time after that. This service is subject to
operational restrictions on the day of departure.
5.10 Members-Only offers
5.10.1 Members-only offers, as detailed on our
website, are strictly valid for Oceans members
and are subject to the individual company’s own
Terms and Conditions. Full details of how to claim
your benefit can be found by following the links to
the individual company’s website. Liability for the
provision of these goods and services is the direct
responsibility of the company. FOCL cannot enter
into any dispute resolution with a third party provider
on behalf of any Oceans members. All offers may be
amended or withdrawn at any time.
12 Oceans Terms & Conditions